At bakebao.com, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

• Items must be returned within 15 days from the date of delivery.

• Products must be unused, in original packaging, and in the same condition as received.

• Customized or personalized items are not eligible for refunds unless defective or damaged during shipping.

2. How to Request a Refund

• Contact our customer service team at bakebaoshop@163.com within 15 days of receiving your order.

• Provide your order number, photos of the product (if applicable), and a detailed explanation of the issue.

3. Refund Process

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7–10 business days.

4. Return Shipping

• Customers are responsible for the return shipping costs unless the product is defective or damaged on arrival.

• We recommend using a tracked shipping service to ensure the return package is received.

5. Non-Refundable Items

• Gift cards, downloadable products, and items marked as final sale.

• Products damaged due to misuse, accidents, or improper handling.

6. Exchanges

• Currently, we do not offer direct exchanges. Please follow the refund process and place a new order if desired.

7. Contact Us

If you have any questions about our refund policy or need assistance, please contact us:

Email: tailaihk@163.com